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Foire aux questions

questions fréquentes

  • Oui. Chaplin’s World applique des tarifs réduits sur présentation d’un document officiel justifiant de votre situation actuelle.

    Nous vous invitons à consulter les differents produits et tarifs dans la rubrique « Tickets et Smile Pass »

  • Oui, la boutique et le café The Tramp sont accessibles aux visiteurs non munis de billet d'entrée aux horaires d’ouverture de Chaplin’s World.

  • Oui. L’ensemble du site est accessible aux personnes à mobilité réduite, ainsi qu’aux poussettes. 

  • Oui. Des tables à langer sont disponibles dans les toilettes situées à l’entrée du musée.

  • Pour toute demande d’événement privé, veuillez nous contacter par e-mail à events@chaplinsworld.com ou appeler à +41 (0)21 903 01 30.

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  • You can buy tickets via our online ticketing service or directly at the museum ticket desk.

    Find exclusive offers on our online ticketing service by clicking on the pink ‘Ticketing’ button.

    If you have technical problems with the online ticketing service, please contact us at support@chaplinsworld.com.

  • No, you don't need to reserve if you're coming as an individual.

    However, for groups (15 people or more), it is mendatory to make a reservation via the form at least 5 working days before the date of the visit.

  • Yes. Specific support service and reduced rates are available to groups. Please consult our "Groups" section, or call +41 (0)21 903 01 30.

  • No. For health and safety reasons, pets (with the exception of guide dogs for the visually impaired and people with reduced mobility) are not allowed inside Chaplin's World.

  • Yes, a 200-space pay car park is available for visitors to Chaplin's World.

    We offer a flat rate of CHF 5.00 for the duration of your visit upon presentation of your ticket at the ticket office or in the shop.

  • The average visit lasts 2.30 hours.

  • No, picnics are not permitted in the paying areas (Studio, Manor, Park) of Chaplin's World. As the Park is landscaped and protected, we ask visitors to be respectful of the plants and different species of trees. Picnics are not permitted on the tables in The Tramp Café.

    Picnic tables are available on the edge of the forest in the car park.

    The Café The Tramp is open during Chaplin's World opening hours.